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Customer Service Specialist - Inline

Job Function:

The Inside Sales Representative is responsible for the managing of the sales and order processing within the assigned territory.And for the promotion of the Inline Product to retailers to ensure excellent customer service to represent the Sugoi Brand

Primary Duties and Responsibilities

• Responding to Customer Requests that come in via phone and email
• Responsible for the assigned territory and the successful service of the outside sales reps
• Enter Inline Orders received via phone, fax and email into the JDE system.
• Responsible for the day- to- day support of your assigned outside sales representative and accounts.
• Communicate effectively with customers and inside departments to ensure outside sales representatives and customer satisfaction.
• Manage assigned territory goals set by the Customer Sales Manager
• Working closely with a team as well as individually
• Other duties and projects as assigned by Customer Service Manager

  
  Minimum Qualifications:

  • Strong Sense of customer service
  • Fast learner
  • Strong time management skills and ability to multi-task
  • Strong attention to details/ Accuracy
  • Mathematical ability
  • Willing to work extra hours when required
  • Ability to maintain strict confidentiality
  • Strong organizational, interpersonal and communication skills (written and verbal) including telephone skills are a must
  • Excellent and professional customer service skills and the ability to work with all levels of the workforce
  • Ability to handle multiple interruptions and adjustments to priorities throughout the day
  • Strong multi-tasking and time management skills
  • Knowledgeable of MS Office, Word, Excel and Outlook
  • Ability to work in a fast-paced, high-volume, and often ambiguous/fast-changing environment
  • Typing ability of a minimum of 35 WPM
  • EXPERIENCE IS NOT NECESSARY, WILLING TO TRAIN

    
    Physical Demands:

    The person in this position will be required to work in a fast-paced office setting with frequent interruptions and with the need to deal with a great diversity of people. Work hours are standard with some shift changes as needed. Regular attendance is required.

    Excellent Compensation Package with Medical and Dental program to all employees after successful completion of 3 months probation.

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    As a Sugoi employee, among the rewards you can expect include a competitive salary and benefits package (including an outstanding employee discount program) and excellent long-term growth opportunities.

     

   

 

Sugoi is a manufacturer of technical athletic apparel that blends performance and style. The heart of our design, testing, and manufacturing operations take place within the walls of our Vancouver facilities. In addition, we handle all of our own graphics services, including catalogues and ad design; we have an extensive inside sales team that supports specialty sports retailers in North America and Europe; and we run marketing programs such as event expos and team sponsorships.

We believe that Sugoi is a great place to work. We offer a challenging and varied work environment with opportunities for career and personal growth. Our track record of long-term staff retention is testament to the ethical way in which our business is run and the value that we place upon the contributions of each employee.

Interested candidates are invited to submit their resume and cover letter. To apply please email, fax or mail a resume and covering letter in confidence to:

Attention: Human Resources
Include the position title in the Subject Line

Email: jobs@sugoi.com
Fax: (604) 879-9106

Sugoi Performance Apparel
144 East 7th Avenue
Vancouver, BC V5T 1M6

Electronic transmissions are preferred - Microsoft Word or Acrobat PDF documents only.

We sincerely thank all applicants for their interest however only those selected for the interview process will be contacted. We respectfully request that there be no inquiries by telephone.